gesa’s avatargesa’s Twitter Archive—№ 24,584

    1. So disappointed in @SouthwestAir. Their CSR had me spend WAY more money on my Xmas flight to get A-list. But somehow I still didn’t get it.
      Permalink On twitter.com Twitter logo gesa’s avatar ♻️ 1 Retweets Mood -2 🙁
  1. …in reply to @gesa
    Now, after spending ANOTHER hour on the phone with @SouthwestAir, they refuse to fix their mistake.
    On twitter.com Twitter logo gesa’s avatar Mood -4 🙁
    1. …in reply to @gesa
      Considering @SouthwestAir’s reputation for customer care, I’m really blown away at their inability to fix a problem they caused.
      Permalink On twitter.com Twitter logo gesa’s avatar Mood -2 🙁
      1. …in reply to @gesa
        I take back everything I said about @SouthwestAir. The CSR I spoke to before felt so bad about our call that she found a way to fix it.
        Permalink On twitter.com Twitter logo gesa’s avatar ❤️ 5 Favorites Mood -3 🙁
        1. …in reply to @gesa
          She literally just called me back out of the blue to tell me that she escalated and ultimately managed to give me my status.
          Permalink On twitter.com Twitter logo gesa’s avatar ❤️ 2 Favorites Mood 0