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So disappointed in @SouthwestAir. Their CSR had me spend WAY more money on my Xmas flight to get A-list. But somehow I still didn’t get it.On twitter.com
♻️ 1 Retweets Mood -2 🙁
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Now, after spending ANOTHER hour on the phone with @SouthwestAir, they refuse to fix their mistake.Permalink On twitter.com
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Considering @SouthwestAir’s reputation for customer care, I’m really blown away at their inability to fix a problem they caused.Permalink On twitter.com
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I take back everything I said about @SouthwestAir. The CSR I spoke to before felt so bad about our call that she found a way to fix it.Permalink On twitter.com
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She literally just called me back out of the blue to tell me that she escalated and ultimately managed to give me my status.Permalink On twitter.com